Noticeboard

2020 Flu clinics - contact surgery to book an appointment please

Do not attend if you or any members of your household have symptoms of coronavirus, or if you have been told to isolate.

Attend on your own unless you need help with your mobility.

Please arrive on time for your appointment - Do not arrive early or late for your appointment time: we have allocated a strict arrival time of patients to ensure that people are queueing for the minimum amount of time and social distancing is maintained.   Please wear a face covering. 

Once you have sanitised, we encourage you not to touch anything in the practice an follow the instructions for queuing. If you are in a wheelchair or have very limited mobility, please make yourself known to the queue marshal

There will be no chairs available to sit while waiting and you will not be able to sit whilst having the vaccination (for infection control). If you think you will struggle with this, please speak to the queue marshal on arrival.

Wear clothing which makes it easy to expose your upper arm. The vaccinations will be given behind a screen in the waiting room to comply with infection control.

Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

NHS APP The NHS app lets you book GP appointments, order repeat prescriptions and access a range of other healthcare services -

https://www.nhs.uk/apps-library/nhs-app/

PATIENT ON LINE ACCESS - Less time in waiting rooms, less time on hold
www.patientaccess.com

 

 

COMMENTS, COMPLAINTS AND COMPLIMENTS

We welcome comments on how we can improve our service. If you have any suggestions or comments, please ask to speak to the practice manager.

We have a practice complaints procedure and any complaints should be made through the practice manager who will investigate the matter promptly and thoroughly. You will be notified of the conclusion and any action needed. If you remain dissatisfied with the response to your complaint you may write to the Health Service Ombudsman.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

If you have a complaint but do not wish to follow the practice's complaints process you can contact the NHS England Customer Contact Centre,. PO Box 16728. Redditch. B97 9PT.Tel 0300 31122 33. You can also telephone Healthwatch Middlesbrough on 01642 688312 or the North East Independent Complaints Advocacy on 0808 1729 559 for support.

 
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