You will no doubt be aware that face masks will not be made essential from 19th July 2021. 

However, at Normanby Medical Centre we will continue to wear PPE including masks and ask that everyone attending the surgery continues to wear a mask or face covering. By doing so we are protection you, ourselves and patients who are clinically vulnerable or unable to be vaccinated. 

If you choose not to wear a mask, please make this known when you have been given a face to face appointment as we may have to make alternative arrangements in order to protect patients and staff. This may be attending when the practice is empty or waiting outside until something can be arranged.

Our practice figures are showing a dramatic increase in positive COVID cases, especially in the younger age groups however we also have patients in older groups who have been double jabbed therefore the pandemic is not yet over. 

Thank you for your ongoing support – by taking these precautions we are able to remain open to provide healthcare to our patients without risk of infection

We are unable to issue the Covid Vaccination Certificate at the practice. Please see the website for further information. Proof of your vaccination status will be available on the NHSapp, which is also valuable for accessing your health records and ordering repeat prescriptions. The NHSapp can be downloaded for iPhone or for android.

Alternatively, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.

How you can help your local GP practice


GP Practices in Tees Valley are asking residents for their continued patience and understanding with current demand for appointments and telephone enquiries.


Health officials are asking people to support their local GP practices during the Covid-19 pandemic.

To ensure patients and staff are kept safe during the pandemic, all GP surgeries are required to ask patients to contact them first, before turning up at their local practice.

Most patients do this by phone, resulting in long waits to get through to their surgery, often leading to patients feeling frustrated.

Practices are now providing alternative ways to contact their GP more easily, to avoid long waits on the phone.

Dr Janet Walker, medical director at NHS Tees Valley Clinical Commissioning Group (CCG), said: “Since the pandemic started, GPs have had to make huge changes to the way they work – like consulting with patients before they attend the practice. This means many more calls both in and out of surgeries, and we know that some patients are finding it frustrating having to wait for their call to be answered.


“Our practices have changed their systems and installed extra phone lines, but the sheer number of patients calling in and GPs calling out means they are still under pressure.

“Patients can help by considering other ways of making contact, where that is appropriate.”


GP help or advice is available by completing an e-Consult form, using the NHS app or your practice’s website.


Patients complete the online e-Consult form and the practice team will advise on the best way to meet your needs. If a video, phone or e-mail consultation is required, your practice will let you know. All online requests receive a response within two working days.


e-Consult also allows patients to access information on health conditions, self-care and local pharmacy services.


Patients can also register for an online account with their practice, so they can order medication, view their patient record or see test results, using the practice website or the NHS app.


“All our practices are working hard to provide the best possible care for everyone,” added Dr Walker. “The support we have received from patients is really appreciated during this difficult time.


“The range of technology now available to practices offers more choice for everyone, but it’s also an opportunity for patients to help us work better.”


NHS APP The NHS app lets you book GP appointments, order repeat prescriptions and access a range of other healthcare services -

PATIENT ON LINE ACCESS - Less time in waiting rooms, less time on hold






Everyone working for the Health Service has a legal duty to keep information about you confidential. Confidentiality also extends to family members, therefore medical information relating to you will not be divulged to anyone without your consent.

Your doctor and other health professionals caring for you keep records about the treatment you receive. They may be written down (manual records), or kept on a computer (electronic records).

From 25/5/18 The Data Protection Act of 1998 has been replaced by the General Data Protection Regulations (GDPR).

Most of the principles are the same between the two and because the NHS has very strict confidentiality rules the surgery is largely complying with GDPR already. Below are the guiding principles of GDPR.

Data must be processed lawfully, fairly and transparently

It must be collected for specific, explicit and legitimate purposes

It must be limited to what is necessary for the purposes for which it is processed.

It must be accurate, kept up to date and stored securely

The practice must comply when patients request copies of their medical records

Where we need your consent to process data, this consent must be informed consent and freely given.

Patients can ask for data to be corrected and can, in certain circumstances, opt out of data being processed. The Practice must notify the Information Commissioner's Office with 72 hours of a data breach.


NB: Some of your personal information may be used for statistical reporting purposes. These reports may also be passed to organisations involved in health and social care research, for example universities. Occasionally and independent check (audit) will take place to make sure your information is being recorded and stored accurately and securely.

On the rare occasions where it is essential to include personal identifiable information, we will ask for your consent before this information is shared.

We may share information with organisations where they contribute to your health and care. These could include other NHS Trusts, national blood services, strategic health authorities, general practitioners, social services, ambulance services, Primary Care Trusts and clinical networks, for example, cancer care alliance.

Details of our processes are available below as four privacy notices and a patient leaflet is also available at Reception in the surgery.

Privacy - audit and research

Privacy - direct care

Privacy screening

Privacy legal requirements

Patient leaflet GDPR.

GDPR Privacy Notice


The GDPR gives patients the right to access written or computer-held records which will be delivered with a month of request. Requests are free of charge but must be reasonable . No information will ever be released without your consent unless we are legally obliged to do so.


The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the classes of information the practice intends to routinely make available.

This scheme is available from reception.



Normanby Medical Centre has an infection control policy and follows current guidelines on hand hygiene, decontamination and clinical waste management. We do carry out some minor surgery using disposal single use equipment to maintain compliance with the Code of Practice for the prevention and control of infections 2010 Criterion 3.

If you have any concerns regarding infection control please contact the Practice Manager in the first instance.

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