Noticeboard

You will no doubt be aware that face masks will not be made essential from 19th July 2021. 

However, at Normanby Medical Centre we will continue to wear PPE including masks and ask that everyone attending the surgery continues to wear a mask or face covering. By doing so we are protection you, ourselves and patients who are clinically vulnerable or unable to be vaccinated. 

If you choose not to wear a mask, please make this known when you have been given a face to face appointment as we may have to make alternative arrangements in order to protect patients and staff. This may be attending when the practice is empty or waiting outside until something can be arranged.

Our practice figures are showing a dramatic increase in positive COVID cases, especially in the younger age groups however we also have patients in older groups who have been double jabbed therefore the pandemic is not yet over. 

Thank you for your ongoing support – by taking these precautions we are able to remain open to provide healthcare to our patients without risk of infection

We are unable to issue the Covid Vaccination Certificate at the practice. Please see the Gov.uk website for further information. Proof of your vaccination status will be available on the NHSapp, which is also valuable for accessing your health records and ordering repeat prescriptions. The NHSapp can be downloaded for iPhone or for android.

Alternatively, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.

How you can help your local GP practice

 

GP Practices in Tees Valley are asking residents for their continued patience and understanding with current demand for appointments and telephone enquiries.

 

Health officials are asking people to support their local GP practices during the Covid-19 pandemic.

To ensure patients and staff are kept safe during the pandemic, all GP surgeries are required to ask patients to contact them first, before turning up at their local practice.

Most patients do this by phone, resulting in long waits to get through to their surgery, often leading to patients feeling frustrated.

Practices are now providing alternative ways to contact their GP more easily, to avoid long waits on the phone.

Dr Janet Walker, medical director at NHS Tees Valley Clinical Commissioning Group (CCG), said: “Since the pandemic started, GPs have had to make huge changes to the way they work – like consulting with patients before they attend the practice. This means many more calls both in and out of surgeries, and we know that some patients are finding it frustrating having to wait for their call to be answered.

 

“Our practices have changed their systems and installed extra phone lines, but the sheer number of patients calling in and GPs calling out means they are still under pressure.

“Patients can help by considering other ways of making contact, where that is appropriate.”

 

GP help or advice is available by completing an e-Consult form, using the NHS app or your practice’s website.

 

Patients complete the online e-Consult form and the practice team will advise on the best way to meet your needs. If a video, phone or e-mail consultation is required, your practice will let you know. All online requests receive a response within two working days.

 

e-Consult also allows patients to access information on health conditions, self-care and local pharmacy services.

 

Patients can also register for an online account with their practice, so they can order medication, view their patient record or see test results, using the practice website or the NHS app.

 

“All our practices are working hard to provide the best possible care for everyone,” added Dr Walker. “The support we have received from patients is really appreciated during this difficult time.

 

“The range of technology now available to practices offers more choice for everyone, but it’s also an opportunity for patients to help us work better.”

 

NHS APP The NHS app lets you book GP appointments, order repeat prescriptions and access a range of other healthcare services -

https://www.nhs.uk/apps-library/nhs-app/

PATIENT ON LINE ACCESS - Less time in waiting rooms, less time on hold
www.patientaccess.com

 

 

 

 

Accessibility Statement

This website is run by My Surgery Website, however the content is maintained by the business it represents. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 200% without text spilling off the screen
  • Navigate the website using just a keyboard
  • Navigate the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Call or email us

Email: enquiries@mysurgerywebsite.co.uk

Telephone: 0333 433 0021

We’ll consider your request and get back to you within 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us via the email below with the subject “Accessibility Problem”.

Email: enquiries@mysurgerywebsite.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Northern Ireland

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

My Surgery Website is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the  Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Compatibility with browsers and assistive technology

This website is designed to be compatible with the following assistive technologies;

  • NVDA with Internet Explorer
  • NVDA with Google Chrome
  • NVDA with Firefox
  • NVDA with Edge
  • NVDA with Safari
  • JAWS with Internet Explorer
  • JAWS with Google Chrome
  • JAWS with Firefox
  • JAWS with Edge
  • JAWS with Safari

How our site looks and work is based on HTML5, and we test for and support the following browsers:

  • Google Chrome (versions in support)
  • Mozilla Firefox (versions in support)
  • Internet Explorer (version 10 and above)
  • Microsoft Edge (versions in support)
  • Apple Safari (versions in support)

Technical specifications

This website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • JavaScript

UserWay accessibility widget

The UserWay Accessibility Widget offers a broad selection of functions that patients can use to meet their individual accessibility needs.

UserWay provides the following accessibility functionality:

  • Increase Text Size
  • Stop Animations
  • Tooltips
  • Convert to Accessible Fonts
  • Highlight Links
  • Larger Cursor
  • Reading Guide
  • Dark Mode
  • Light Mode
  • Invert Colours
  • Text Spacing
  • Colour Desaturation

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

  • The structure of all the pages throughout the site may affect users using assistive technology and keyboard navigation.
  • The text will not reflow in a single column when you change the size of the browser window.
  • You cannot modify the line height or spacing of text.
  • Some form elements are missing descriptions.
  • Some elements may be missing keyboard focus.
  • You cannot skip to the main content when using a screen reader.
  • Some links identified only by colour.
  • Some link text is used for multiple different destinations.
  • Colour contrast in some areas is insufficient.
  • Some image links are missing alternative text.
  • Heading is missing text in some areas.
  • Some heading elements are not consistent.
  • An iFrame used on the site is missing a title.
  • HTML tags are used to format text in some places.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

We conduct internal testing against known accessibility issues which are not able to be found through automated testing. 

This statement was prepared on 30th June 2021. It was last reviewed on 30th June 2021 by My Surgery Website.  We tested the home page and 10 random pages.  Next review due 30th December 2021 by My Surgery Website

Accessible features we test manually

  • manual check against the W3C validator
  • examining microdata markup and alt text using special tools
  • checking content in a text-only browser
  • using screen readers to read text aloud
  • using disability simulation tools to browse the website

Accessible features we test using third party tools

Axe: Web Accessibility Testing

Site Improve Accessibility Checker

WAVE Web Accessibility Evaluation Tool

 
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